Frequently asked questions
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Getting started
Is there a minimum order or unit volume?
No. You can start with a few hundred orders a month. Your unit prices drop as your volume grows.
Can you collect my goods from my manufacturer or wholesaler?
Yes. We collect your goods anywhere in Türkiye with our own vehicles and bring them to our warehouse. No separate carrier to deal with.
How long does onboarding take?
It depends on your product range and integrations. We plan inbound stock, integration and test orders with you and share the timeline with your quote.
How do I send my products to the warehouse?
You or your supplier can ship them. Or we collect them from your supplier with Onway Logistics trucks.
Operations
When do orders ship?
Orders received before the daily cut-off ship the same day; later orders ship the next business day. We share the cut-off time with your quote.
Which carriers do you work with?
You can use our contracted carrier rates or keep your own carrier contract. We also print marketplace shipping labels.
Can I use my own branded boxes?
Yes. We store your boxes, cards or leaflets in our warehouse and add them to every order.
Who supplies the packaging?
We buy boxes, mailers and void fill in bulk and charge them to you at cost, with no markup.
How do you handle returns?
We open and inspect each return as soon as it arrives. Sellable items go back to stock. We report damaged items with photos, and you decide what happens next.
Do you do stock counts?
Yes. We count at receiving and run regular cycle counts to check stock accuracy.
Pricing and contract
How does pricing work?
Receiving, monthly storage, per-order picking and returns are separate line items. Shipping is billed separately, based on desi and carrier rates.
Is there a setup or integration fee?
No. We do not charge a setup fee for standard integrations.
How does billing work?
At month end we send one e-invoice covering all line items, with a detailed breakdown.
Technical
Which marketplaces do you integrate with?
We work with Trendyol, Hepsiburada and Amazon, and with Shopify, WooCommerce and ikas. For other systems, API or Excel imports are possible.
How do I track my stock?
The client portal shows live stock by product, order status and returns.
Can I sell the same stock on several channels?
Yes. Stock stays in sync across all channels. A unit sold on one channel is deducted on the others.
Leave the operations to us. Focus on selling.
Tell us your order volume and products. We will send a custom quote and onboarding plan within 1 business day.